Shipping & Returns

By PEIMI | Updated October 2026

Quick answer: PEIMI ships worldwide, with the shipping cost and estimated delivery time quoted on WhatsApp before you pay — rates vary by destination and order size. If an item arrives damaged or incorrect, contact us with a photo and we will replace it or refund it. Returns are arranged by contacting us directly.

This page explains how delivery and returns work. Because shipping cost and delivery time depend on your country and what you order, the specific figures are always confirmed in writing on WhatsApp before payment.

Where we ship

We ship worldwide. Send your country and city on WhatsApp and we will confirm whether we can deliver there and what it costs.

How shipping is quoted

You are quoted before you pay. Shipping cost and estimated delivery time are confirmed in your WhatsApp conversation, based on destination, order size and the service available to your address. There are no surprise charges added after you agree to the total.

If you want the cheapest option rather than the fastest, say so — we will quote both where a choice exists.

Order timeline

  1. You confirm the model and destination — we reply with stock, shipping cost and total.
  2. You approve and pay.
  3. We pack and dispatch, then send you the tracking details.
  4. Delivery — transit time depends on destination and carrier; the estimate you were quoted is the one to work from.

Tracking

Tracking details are sent to the same WhatsApp or email thread used for the order. If tracking has not updated for several days, message us and we will chase the carrier on your behalf.

Customs, duties and import rules

International orders may be subject to import duties, taxes or customs inspection by your country. These are set by your government, not by us, and are the buyer's responsibility. Some destinations restrict or prohibit certain knife types — including automatic knives — and a parcel may be refused or seized as a result. Check your local import rules before ordering. We will tell you what we know about a destination where we can, but we cannot guarantee clearance.

Damaged or incorrect items

If your order arrives damaged, defective, or is not the model you ordered, contact us with a photo of the item and the packaging. We will arrange a replacement or a refund. Please report it as soon as the parcel arrives so we can file with the carrier while the case is still open.

Returns and exchanges

If you want to return or exchange an item, contact us on WhatsApp or email ririainipeimi@gmail.com with your order details and the reason. We will confirm whether the item qualifies and give you the return address and instructions.

Two practical notes: items must come back in the condition they were received, and return shipping is normally at the buyer's cost unless the item was damaged or incorrect. Knives must be packed securely and, where required, declared correctly to the carrier.

Questions

If anything here is unclear for your specific order, ask before you pay — it is much easier to sort out in advance. See also contact & ordering, FAQ and terms of service.

Last updated: October 2026